Intercom
Free trialEditor's pick
Customer service platform with Fin, an AI agent that resolves support questions automatically.
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Gorgias
Helpdesk built for online stores, with AI that answers orders, returns and product questions.
What is Gorgias?
Gorgias is a customer support platform designed for e-commerce. It pulls in order details from your store so agents and its AI agent can answer questions about orders, returns and products. It handles email, chat, social and SMS. It runs on the web.
Best for: Shopify and other online stores with lots of order questions.
What you can do with Gorgias
Answer where-is-my-order requests automatically
Process a return from the helpdesk
Reply to Instagram comments
Key features
- Order data shown next to tickets
- AI agent for e-commerce questions
- Email, chat, social and SMS
- Macros and automations
Gorgias pros and cons
Pros
- Deep store integration
- Built for e-commerce teams
Cons
- Less useful outside e-commerce
Gorgias pricing
Paid
Gorgias is a paid tool; there is no ongoing free plan. Plans change often, so check the official site for current prices.
How to get started
- Open gorgias.com and create a free account or start the trial.
- Try one real task first: answer where-is-my-order requests automatically.
- Compare the result with Intercom or Zendesk, then keep the one that fits how you work.
Compare Gorgias
Side-by-side comparisons of features, pricing, pros and cons.
Gorgias alternatives
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How Gorgias compares with the best in AI Customer Support.
1. Intercom
Free trialCustomer service platform with Fin, an AI agent that resolves support questions automatically.
2. Zendesk
Free trialCustomer service suite with ticketing, AI agents and agent copilot features.
3. Freshdesk
Free + PaidHelpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting.
4. Help Scout
Free trialFriendly shared inbox and help center with AI answers, summaries and reply drafting.
5. Tidio
Free + PaidLive chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers.
Gorgias FAQ
What is Gorgias?
Gorgias is a customer support platform designed for e-commerce. It pulls in order details from your store so agents and its AI agent can answer questions about orders, returns and products. It handles email, chat, social and SMS. It runs on the web.
Is Gorgias free?
Gorgias is a paid tool; there is no ongoing free plan. Check the official site for current limits and prices.
What can you do with Gorgias?
With Gorgias you can answer where-is-my-order requests automatically; process a return from the helpdesk; reply to Instagram comments.
Who is Gorgias best for?
Shopify and other online stores with lots of order questions.
Does Gorgias have an app?
Yes. Besides the web version, Gorgias has apps for iPhone & iPad and Android.
Who makes Gorgias?
Gorgias is made by Gorgias.
What are the best alternatives to Gorgias?
Popular alternatives include Intercom, Zendesk, Freshdesk and Help Scout. See the full ranking on our AI Customer Support page.
AltFTool is not affiliated with Gorgias. This summary was written by our editors from the tool's public information. Browse all 451 AI tools