Front

Shared inbox for customer communication with AI that drafts, tags and summarises messages.

Free trialAI Customer Support#6 in Customer Supportby Front

What is Front?

Front brings email, chat, SMS and other channels into a shared team inbox. Teammates can assign messages, comment privately and track response times. AI features draft replies, summarise threads and tag conversations. It runs on the web, desktop and mobile.

Best for: Teams that handle customer email together, from support to account management.

What you can do with Front

Assign a customer email to a teammate
Discuss a reply privately before sending
Summarise a long thread with AI

Key features

Shared team inbox for many channels
Assignments and internal comments
AI drafts and summaries
Analytics on response times

Front pros and cons

Pros

Feels like email with team superpowers
Brings many channels together

Cons

No permanent free plan

Front pricing

Free trial

Front is a paid tool with a free trial. Plans change often, so check the official site for current prices.

How to get started

Open front.com and create a free account or start the trial.
Try one real task first: assign a customer email to a teammate.
Compare the result with Intercom or Zendesk, then keep the one that fits how you work.

Compare Front

Side-by-side comparisons of features, pricing, pros and cons.

Front alternatives

Other tools that do a similar job, ranked by our editors.

Intercom
Free trialEditor's pick
Customer service platform with Fin, an AI agent that resolves support questions automatically.
AI Customer SupportVisit
Zendesk
Free trial
Customer service suite with ticketing, AI agents and agent copilot features.
AI Customer SupportVisit
Freshdesk
Free + Paid
Helpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting.
AI Customer SupportVisit
Help Scout
Free trial
Friendly shared inbox and help center with AI answers, summaries and reply drafting.
AI Customer SupportVisit
Tidio
Free + Paid
Live chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers.
AI Customer SupportVisit
Gorgias
Paid
Helpdesk built for online stores, with AI that answers orders, returns and product questions.
AI Customer SupportVisit

Top AI customer support tools

How Front compares with the best in AI Customer Support.

1. Intercom
Free trial
Customer service platform with Fin, an AI agent that resolves support questions automatically.
2. Zendesk
Free trial
Customer service suite with ticketing, AI agents and agent copilot features.
3. Freshdesk
Free + Paid
Helpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting.
4. Help Scout
Free trial
Friendly shared inbox and help center with AI answers, summaries and reply drafting.
5. Tidio
Free + Paid
Live chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers.

See all 12 AI customer support tools

Front FAQ

What is Front?

Is Front free?

Front is a paid tool with a free trial. Check the official site for current limits and prices.

What can you do with Front?

With Front you can assign a customer email to a teammate; discuss a reply privately before sending; summarise a long thread with AI.

Who is Front best for?

Teams that handle customer email together, from support to account management.

Does Front have an app?

Yes. Besides the web version, Front has apps for Mac, Windows, iPhone & iPad and Android.

Who makes Front?

Front is made by Front.

What are the best alternatives to Front?

Popular alternatives include Intercom, Zendesk, Freshdesk and Help Scout. See the full ranking on our AI Customer Support page.

AltFTool is not affiliated with Front. This summary was written by our editors from the tool's public information. Browse all 451 AI tools