Freshdesk vs Gorgias
Freshdesk: Helpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting. Gorgias: Helpdesk built for online stores, with AI that answers orders, returns and product questions. Here is how they compare on features, pricing, platforms, pros and cons.
Quick verdict
Freshdesk
Best for: Small and growing support teams that want a full helpdesk at a fair price.
Stands out for: Free plan for small teams; Easy to learn.
Gorgias
Best for: Shopify and other online stores with lots of order questions.
Stands out for: Deep store integration; Built for e-commerce teams.
Side-by-side comparison
| Visit freshworks.com (opens in a new tab) | Visit gorgias.com (opens in a new tab) | |
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| What it is | Helpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting. | Helpdesk built for online stores, with AI that answers orders, returns and product questions. |
| Pricing | Free + Paid | Paid |
| Free to use | Yes | No |
| Category | AI Customer Support | AI Customer Support |
| Editor rank | #3 in category | #7 in category |
| Made by | Freshworks | Gorgias |
| Best for | Small and growing support teams that want a full helpdesk at a fair price. | Shopify and other online stores with lots of order questions. |
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Freshdesk vs Gorgias: questions
Is Freshdesk better than Gorgias?
Neither wins for everyone. Our editors rank Freshdesk slightly higher overall in AI Customer Support, but Gorgias can be the better fit: Shopify and other online stores with lots of order questions.
Which is free, Freshdesk or Gorgias?
Freshdesk can be used for free (free + paid), while Gorgias is paid.
Can I use Freshdesk and Gorgias together?
Yes. Many people keep both and pick per task, for example route tickets to the right team automatically with Freshdesk, and answer where-is-my-order requests automatically with Gorgias.