Intercom
Free trialEditor's pick
Customer service platform with Fin, an AI agent that resolves support questions automatically.
AI Customer SupportVisit
Tidio
Live chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers.
What is Tidio?
Tidio adds live chat and chatbots to your website. Its AI agent, Lyro, answers common questions using your FAQ content, and you can take over chats any time. It connects with stores like Shopify. It runs on the web with mobile apps.
Best for: Online stores and small businesses that want chat support on their site.
What you can do with Tidio
Answer shipping questions automatically
Chat with visitors from your phone
Recover sales with a chatbot offer
Key features
- Live chat widget
- Lyro AI agent
- Chatbot flow builder
- E-commerce integrations
Tidio pros and cons
Pros
- Free plan to start
- Simple setup
Cons
- AI conversations are limited on lower plans
Tidio pricing
Free + Paid
Tidio has a free plan, with paid plans that add more usage or features. Plans change often, so check the official site for current prices.
How to get started
- Open tidio.com and create a free account.
- Try one real task first: answer shipping questions automatically.
- Compare the result with Intercom or Zendesk, then keep the one that fits how you work.
Compare Tidio
Side-by-side comparisons of features, pricing, pros and cons.
Tidio alternatives
Other tools that do a similar job, ranked by our editors.
Zendesk
Free trialCustomer service suite with ticketing, AI agents and agent copilot features.
AI Customer SupportVisitFreshdesk
Free + PaidHelpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting.
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Free trialFriendly shared inbox and help center with AI answers, summaries and reply drafting.
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Free trialShared inbox for customer communication with AI that drafts, tags and summarises messages.
AI Customer SupportVisitGorgias
PaidHelpdesk built for online stores, with AI that answers orders, returns and product questions.
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Top AI customer support tools
How Tidio compares with the best in AI Customer Support.
1. Intercom
Free trialCustomer service platform with Fin, an AI agent that resolves support questions automatically.
2. Zendesk
Free trialCustomer service suite with ticketing, AI agents and agent copilot features.
3. Freshdesk
Free + PaidHelpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting.
4. Help Scout
Free trialFriendly shared inbox and help center with AI answers, summaries and reply drafting.
5. Tidio
Free + PaidLive chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers.
Tidio FAQ
What is Tidio?
Tidio adds live chat and chatbots to your website. Its AI agent, Lyro, answers common questions using your FAQ content, and you can take over chats any time. It connects with stores like Shopify. It runs on the web with mobile apps.
Is Tidio free?
Tidio has a free plan, with paid plans that add more usage or features. Check the official site for current limits and prices.
What can you do with Tidio?
With Tidio you can answer shipping questions automatically; chat with visitors from your phone; recover sales with a chatbot offer.
Who is Tidio best for?
Online stores and small businesses that want chat support on their site.
Does Tidio have an app?
Yes. Besides the web version, Tidio has apps for iPhone & iPad and Android.
Who makes Tidio?
Tidio is made by Tidio.
What are the best alternatives to Tidio?
Popular alternatives include Intercom, Zendesk, Freshdesk and Help Scout. See the full ranking on our AI Customer Support page.
AltFTool is not affiliated with Tidio. This summary was written by our editors from the tool's public information. Browse all 451 AI tools