Freshdesk

Helpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting.

Free + PaidAI Customer Support#3 in Customer Supportby Freshworks

What is Freshdesk?

Freshdesk is a helpdesk from Freshworks. It brings email, chat, phone and social messages into tickets, and its Freddy AI can answer customers, draft replies and route tickets. It runs on the web with mobile apps.

Best for: Small and growing support teams that want a full helpdesk at a fair price.

What you can do with Freshdesk

Route tickets to the right team automatically
Draft replies with AI
Build a self-service FAQ

Key features

Multichannel ticketing
Freddy AI agent and copilot
Automations and SLAs
Knowledge base

Freshdesk pros and cons

Pros

Free plan for small teams
Easy to learn

Cons

Best AI features are on higher plans

Freshdesk pricing

Free + Paid

Freshdesk has a free plan, with paid plans that add more usage or features. Plans change often, so check the official site for current prices.

How to get started

Open freshworks.com and create a free account.
Try one real task first: route tickets to the right team automatically.
Compare the result with Intercom or Zendesk, then keep the one that fits how you work.

Compare Freshdesk

Side-by-side comparisons of features, pricing, pros and cons.

Freshdesk alternatives

Other tools that do a similar job, ranked by our editors.

All Freshdesk alternatives

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Top AI customer support tools

How Freshdesk compares with the best in AI Customer Support.

1. Intercom
Free trial
Customer service platform with Fin, an AI agent that resolves support questions automatically.
2. Zendesk
Free trial
Customer service suite with ticketing, AI agents and agent copilot features.
3. Freshdesk
Free + Paid
Helpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting.
4. Help Scout
Free trial
Friendly shared inbox and help center with AI answers, summaries and reply drafting.
5. Tidio
Free + Paid
Live chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers.

See all 12 AI customer support tools

Freshdesk FAQ

What is Freshdesk?

Is Freshdesk free?

Freshdesk has a free plan, with paid plans that add more usage or features. Check the official site for current limits and prices.

What can you do with Freshdesk?

With Freshdesk you can route tickets to the right team automatically; draft replies with AI; build a self-service FAQ.

Who is Freshdesk best for?

Small and growing support teams that want a full helpdesk at a fair price.

Does Freshdesk have an app?

Yes. Besides the web version, Freshdesk has apps for iPhone & iPad and Android.

Who makes Freshdesk?

Freshdesk is made by Freshworks.

What are the best alternatives to Freshdesk?

Popular alternatives include Intercom, Zendesk, Help Scout and Tidio. See the full ranking on our AI Customer Support page.

AltFTool is not affiliated with Freshdesk. This summary was written by our editors from the tool's public information. Browse all 451 AI tools