Intercom

Customer service platform with Fin, an AI agent that resolves support questions automatically.

Free trialAI Customer SupportEditor's pick#1 in Customer Supportby Intercom

What is Intercom?

Intercom is a customer service platform with live chat, a shared inbox, help center and tickets. Its AI agent, Fin, answers customer questions using your help content and can hand off to a human when needed. It runs on the web with mobile apps and SDKs.

Best for: Online businesses that want AI to handle a large share of support questions.

What you can do with Intercom

Answer common questions with an AI agent
Hand off tricky chats to a human
Publish a help center

Key features

Fin AI agent for automatic answers
Shared inbox and ticketing
Help center and knowledge base
Messenger for websites and apps

Intercom pros and cons

Pros

Leading AI support agent
Polished messenger

Cons

Costs can grow with usage-based AI pricing

Intercom pricing

Free trial

Intercom is a paid tool with a free trial. Plans change often, so check the official site for current prices.

How to get started

Open intercom.com and create a free account or start the trial.
Try one real task first: answer common questions with an AI agent.
Compare the result with Zendesk or Freshdesk, then keep the one that fits how you work.

Compare Intercom

Side-by-side comparisons of features, pricing, pros and cons.

Intercom alternatives

Other tools that do a similar job, ranked by our editors.

All Intercom alternatives

Zendesk
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Customer service suite with ticketing, AI agents and agent copilot features.
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Freshdesk
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Help Scout
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Friendly shared inbox and help center with AI answers, summaries and reply drafting.
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Tidio
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Live chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers.
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Front
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Shared inbox for customer communication with AI that drafts, tags and summarises messages.
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Gorgias
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Helpdesk built for online stores, with AI that answers orders, returns and product questions.
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Top AI customer support tools

How Intercom compares with the best in AI Customer Support.

1. Intercom
Free trial
Customer service platform with Fin, an AI agent that resolves support questions automatically.
2. Zendesk
Free trial
Customer service suite with ticketing, AI agents and agent copilot features.
3. Freshdesk
Free + Paid
Helpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting.
4. Help Scout
Free trial
Friendly shared inbox and help center with AI answers, summaries and reply drafting.
5. Tidio
Free + Paid
Live chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers.

See all 12 AI customer support tools

Intercom FAQ

What is Intercom?

Is Intercom free?

Intercom is a paid tool with a free trial. Check the official site for current limits and prices.

What can you do with Intercom?

With Intercom you can answer common questions with an AI agent; hand off tricky chats to a human; publish a help center.

Who is Intercom best for?

Online businesses that want AI to handle a large share of support questions.

Does Intercom have an app?

Yes. Besides the web version, Intercom has apps for iPhone & iPad and Android.

Who makes Intercom?

Intercom is made by Intercom.

What are the best alternatives to Intercom?

Popular alternatives include Zendesk, Freshdesk, Help Scout and Tidio. See the full ranking on our AI Customer Support page.

AltFTool is not affiliated with Intercom. This summary was written by our editors from the tool's public information. Browse all 451 AI tools