Zendesk vs Gorgias
Zendesk: Customer service suite with ticketing, AI agents and agent copilot features. Gorgias: Helpdesk built for online stores, with AI that answers orders, returns and product questions. Here is how they compare on features, pricing, platforms, pros and cons.
Quick verdict
Zendesk
Best for: Support teams of any size that need a proven helpdesk.
Stands out for: Mature and very flexible; Huge app marketplace.
Gorgias
Best for: Shopify and other online stores with lots of order questions.
Stands out for: Deep store integration; Built for e-commerce teams.
Side-by-side comparison
| Visit zendesk.com (opens in a new tab) | Visit gorgias.com (opens in a new tab) | |
|---|---|---|
| What it is | Customer service suite with ticketing, AI agents and agent copilot features. | Helpdesk built for online stores, with AI that answers orders, returns and product questions. |
| Pricing | Free trial | Paid |
| Free to use | No | No |
| Category | AI Customer Support | AI Customer Support |
| Editor rank | #2 in category | #7 in category |
| Made by | Zendesk | Gorgias |
| Best for | Support teams of any size that need a proven helpdesk. | Shopify and other online stores with lots of order questions. |
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Zendesk vs Gorgias: questions
Is Zendesk better than Gorgias?
Neither wins for everyone. Our editors rank Zendesk slightly higher overall in AI Customer Support, but Gorgias can be the better fit: Shopify and other online stores with lots of order questions.
Which is free, Zendesk or Gorgias?
Neither has an ongoing free plan: Zendesk is free trial and Gorgias is paid.
Can I use Zendesk and Gorgias together?
Yes. Many people keep both and pick per task, for example manage email and chat tickets in one place with Zendesk, and answer where-is-my-order requests automatically with Gorgias.