Zendesk

Customer service suite with ticketing, AI agents and agent copilot features.

Free trialAI Customer Support#2 in Customer Supportby Zendesk

What is Zendesk?

Zendesk is a widely used customer service platform. It handles tickets from email, chat, phone and social, and offers AI agents that answer customers and a copilot that helps human agents reply. It runs on the web with mobile apps.

Best for: Support teams of any size that need a proven helpdesk.

What you can do with Zendesk

Manage email and chat tickets in one place
Let AI answer simple questions
Summarise a long ticket for a colleague

Key features

Omnichannel ticketing
AI agents for self-service
Agent copilot for suggested replies
Help center and reporting

Zendesk pros and cons

Pros

Mature and very flexible
Huge app marketplace

Cons

Can be complex to set up

Zendesk pricing

Free trial

Zendesk is a paid tool with a free trial. Plans change often, so check the official site for current prices.

How to get started

Open zendesk.com and create a free account or start the trial.
Try one real task first: manage email and chat tickets in one place.
Compare the result with Intercom or Freshdesk, then keep the one that fits how you work.

Compare Zendesk

Side-by-side comparisons of features, pricing, pros and cons.

Zendesk alternatives

Other tools that do a similar job, ranked by our editors.

All Zendesk alternatives

Intercom
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Customer service platform with Fin, an AI agent that resolves support questions automatically.
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Freshdesk
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Helpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting.
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Help Scout
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Friendly shared inbox and help center with AI answers, summaries and reply drafting.
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Tidio
Free + Paid
Live chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers.
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Front
Free trial
Shared inbox for customer communication with AI that drafts, tags and summarises messages.
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Gorgias
Paid
Helpdesk built for online stores, with AI that answers orders, returns and product questions.
AI Customer SupportVisit

Top AI customer support tools

How Zendesk compares with the best in AI Customer Support.

1. Intercom
Free trial
Customer service platform with Fin, an AI agent that resolves support questions automatically.
2. Zendesk
Free trial
Customer service suite with ticketing, AI agents and agent copilot features.
3. Freshdesk
Free + Paid
Helpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting.
4. Help Scout
Free trial
Friendly shared inbox and help center with AI answers, summaries and reply drafting.
5. Tidio
Free + Paid
Live chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers.

See all 12 AI customer support tools

Zendesk FAQ

What is Zendesk?

Is Zendesk free?

Zendesk is a paid tool with a free trial. Check the official site for current limits and prices.

What can you do with Zendesk?

With Zendesk you can manage email and chat tickets in one place; let AI answer simple questions; summarise a long ticket for a colleague.

Who is Zendesk best for?

Support teams of any size that need a proven helpdesk.

Does Zendesk have an app?

Yes. Besides the web version, Zendesk has apps for iPhone & iPad and Android.

Who makes Zendesk?

Zendesk is made by Zendesk.

What are the best alternatives to Zendesk?

Popular alternatives include Intercom, Freshdesk, Help Scout and Tidio. See the full ranking on our AI Customer Support page.

AltFTool is not affiliated with Zendesk. This summary was written by our editors from the tool's public information. Browse all 451 AI tools