Freshdesk vs Help Scout
Freshdesk: Helpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting. Help Scout: Friendly shared inbox and help center with AI answers, summaries and reply drafting. Here is how they compare on features, pricing, platforms, pros and cons.
Quick verdict
Freshdesk
Best for: Small and growing support teams that want a full helpdesk at a fair price.
Stands out for: Free plan for small teams; Easy to learn.
Help Scout
Best for: Small teams that want a simple, human-feeling support tool.
Stands out for: Very easy to use; Personal, friendly feel.
Side-by-side comparison
| Visit freshworks.com (opens in a new tab) | Visit helpscout.com (opens in a new tab) | |
|---|---|---|
| What it is | Helpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting. | Friendly shared inbox and help center with AI answers, summaries and reply drafting. |
| Pricing | Free + Paid | Free trial |
| Free to use | Yes | No |
| Category | AI Customer Support | AI Customer Support |
| Editor rank | #3 in category | #4 in category |
| Made by | Freshworks | Help Scout |
| Best for | Small and growing support teams that want a full helpdesk at a fair price. | Small teams that want a simple, human-feeling support tool. |
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Freshdesk vs Help Scout: questions
Is Freshdesk better than Help Scout?
Neither wins for everyone. Our editors rank Freshdesk slightly higher overall in AI Customer Support, but Help Scout can be the better fit: Small teams that want a simple, human-feeling support tool.
Which is free, Freshdesk or Help Scout?
Freshdesk can be used for free (free + paid), while Help Scout is free trial.
Can I use Freshdesk and Help Scout together?
Yes. Many people keep both and pick per task, for example route tickets to the right team automatically with Freshdesk, and share a support inbox across a team with Help Scout.