Tidio vs Gorgias
Tidio: Live chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers. Gorgias: Helpdesk built for online stores, with AI that answers orders, returns and product questions. Here is how they compare on features, pricing, platforms, pros and cons.
Quick verdict
Tidio
Best for: Online stores and small businesses that want chat support on their site.
Stands out for: Free plan to start; Simple setup.
Gorgias
Best for: Shopify and other online stores with lots of order questions.
Stands out for: Deep store integration; Built for e-commerce teams.
Side-by-side comparison
| Visit tidio.com (opens in a new tab) | Visit gorgias.com (opens in a new tab) | |
|---|---|---|
| What it is | Live chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers. | Helpdesk built for online stores, with AI that answers orders, returns and product questions. |
| Pricing | Free + Paid | Paid |
| Free to use | Yes | No |
| Category | AI Customer Support | AI Customer Support |
| Editor rank | #5 in category | #7 in category |
| Made by | Tidio | Gorgias |
| Best for | Online stores and small businesses that want chat support on their site. | Shopify and other online stores with lots of order questions. |
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Tidio vs Gorgias: questions
Is Tidio better than Gorgias?
Neither wins for everyone. Our editors rank Tidio slightly higher overall in AI Customer Support, but Gorgias can be the better fit: Shopify and other online stores with lots of order questions.
Which is free, Tidio or Gorgias?
Tidio can be used for free (free + paid), while Gorgias is paid.
Can I use Tidio and Gorgias together?
Yes. Many people keep both and pick per task, for example answer shipping questions automatically with Tidio, and answer where-is-my-order requests automatically with Gorgias.