Help Scout vs Gorgias
Help Scout: Friendly shared inbox and help center with AI answers, summaries and reply drafting. Gorgias: Helpdesk built for online stores, with AI that answers orders, returns and product questions. Here is how they compare on features, pricing, platforms, pros and cons.
Quick verdict
Help Scout
Best for: Small teams that want a simple, human-feeling support tool.
Stands out for: Very easy to use; Personal, friendly feel.
Gorgias
Best for: Shopify and other online stores with lots of order questions.
Stands out for: Deep store integration; Built for e-commerce teams.
Side-by-side comparison
| Visit helpscout.com (opens in a new tab) | Visit gorgias.com (opens in a new tab) | |
|---|---|---|
| What it is | Friendly shared inbox and help center with AI answers, summaries and reply drafting. | Helpdesk built for online stores, with AI that answers orders, returns and product questions. |
| Pricing | Free trial | Paid |
| Free to use | No | No |
| Category | AI Customer Support | AI Customer Support |
| Editor rank | #4 in category | #7 in category |
| Made by | Help Scout | Gorgias |
| Best for | Small teams that want a simple, human-feeling support tool. | Shopify and other online stores with lots of order questions. |
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Help Scout vs Gorgias: questions
Is Help Scout better than Gorgias?
Neither wins for everyone. Our editors rank Help Scout slightly higher overall in AI Customer Support, but Gorgias can be the better fit: Shopify and other online stores with lots of order questions.
Which is free, Help Scout or Gorgias?
Neither has an ongoing free plan: Help Scout is free trial and Gorgias is paid.
Can I use Help Scout and Gorgias together?
Yes. Many people keep both and pick per task, for example share a support inbox across a team with Help Scout, and answer where-is-my-order requests automatically with Gorgias.