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About this tool
Administrative AI prompts for appointments, reminders and billing, with an SMS segment counter and a clinical-advice screen.
Clinic Front Desk Prompt Pack is a library of administrative AI prompts for the non-clinical work of a practice — appointment reminders, cancellation waitlists, missed-appointment follow-ups, insurance explanations, recalls and complaint acknowledgements. Every message you draft is screened for two things a front desk must avoid: clinical advice that only a clinician may give, and identifiable clinical detail that does not belong in an unsecured SMS or a voicemail. It also counts the message into real SMS segments using the GSM 03.38 rules, so a reminder that must fit 160 characters actually does.
Open Clinic Front Desk Prompt Pack on AltFTool — it loads instantly in your browser.
Add your input to the workspace.
Adjust the options until the result looks right.
Copy or download the output and put it to work.
Every prompt forbids diagnosis, dose changes and reassurance about symptoms, and routes clinical questions to a clinician.
GSM-7 counts 160 characters in one part and 153 per part when concatenated; one emoji switches the whole message to 70.
Prompts, the screen and the segment counter all run in the browser, so patient details never leave the device.
Appointment reminders are treated as part of treatment, so a separate authorisation is not normally required, but the minimum necessary standard still applies to what the message says. Keep the reason for the visit, the department and any result out of an SMS or voicemail — date, time, place and a call-back number are enough.
160 characters when the message uses only GSM 03.38 characters, dropping to 153 per part once it splits across segments because seven characters go to the header. A single emoji, curly quote or en dash forces UCS-2 encoding, which allows only 70 characters in one part and 67 per part after that.
Where healthcare reminders are sent without separate consent, the recognised limits are one message per day and no more than three per week per patient, each free to the recipient and each offering an easy opt-out. Marketing and billing or collection messages get no such allowance and need consent.
No — deciding a dose, naming a medicine, interpreting symptoms or telling a patient they do not need to be seen are all clinical decisions. The escalation prompt here records the patient's own words, asks a red-flag question rather than giving advice, and sets a call-back time. This tool is administrative and is not medical advice.