Samsung Tizen · Network & Internet

Connect the TV to Wi-Fi and the SmartThings app

The TV needs an internet connection for firmware updates, streaming apps, and Smart Hub, and can be linked to the SmartThings mobile app for remote control, notifications, and smart home integration.

What you should know

  • Go to Settings > General > Network > Open Network Settings to connect to Wi-Fi or a wired Ethernet connection.
  • Check Settings > General > Network > Network Status to run a connectivity test and view the TV's IP address and signal strength.
  • Install the SmartThings app on a phone, then add the TV as a device — it appears automatically when the phone is on the same Wi-Fi network.
  • Use SmartThings to view TV notifications, use the phone as a remote, and mirror content via Smart View.

Why it matters

Without a solid network connection, Smart Hub apps buffer or fail to load, firmware can't update, and features like voice assistants and SmartThings integration stop working — troubleshooting this connection resolves the majority of "my smart features aren't working" cases.

Best practices

  • Use a wired Ethernet connection where possible for the most stable streaming and fewer buffering issues.
  • Place the TV within strong Wi-Fi range, or use a mesh extender if the router is in a different room.
  • Keep the TV's SmartThings pairing active so software updates and remote diagnostics from Samsung support can run more smoothly.

Common problems and fixes

TV can't find the Wi-Fi network
Restart the router, and confirm the network is broadcasting on 2.4GHz or 5GHz depending on what the TV supports — check Settings > General > Network > Network Status for details.
SmartThings app can't detect the TV
Confirm the phone and TV are on the same Wi-Fi network (not a guest network) and that the TV is powered on, not in full standby.

Tips and tricks

  • Network Status shows a one-tap speed and connectivity test, which is the fastest way to confirm whether a streaming issue is the TV or the home network.

Frequently asked questions

Does the TV need to stay connected to SmartThings to keep working?

No — SmartThings adds remote control and smart home features, but the TV's own Smart Hub, apps, and updates work over its regular network connection independently.