Tidio vs Crisp
Tidio: Live chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers. Crisp: Customer messaging platform with live chat, shared inbox, knowledge base and AI answers. Here is how they compare on features, pricing, platforms, pros and cons.
Quick verdict
Tidio
Best for: Online stores and small businesses that want chat support on their site.
Stands out for: Free plan to start; Simple setup.
Crisp
Best for: Startups and small businesses wanting affordable customer messaging.
Stands out for: Free plan available; Affordable paid plans.
Side-by-side comparison
| Visit tidio.com (opens in a new tab) | Visit crisp.chat (opens in a new tab) | |
|---|---|---|
| What it is | Live chat and chatbot tool for websites, with the Lyro AI agent to answer shoppers. | Customer messaging platform with live chat, shared inbox, knowledge base and AI answers. |
| Pricing | Free + Paid | Free + Paid |
| Free to use | Yes | Yes |
| Category | AI Customer Support | AI Customer Support |
| Editor rank | #5 in category | #11 in category |
| Made by | Tidio | Crisp |
| Best for | Online stores and small businesses that want chat support on their site. | Startups and small businesses wanting affordable customer messaging. |
| Key features |
|
|
| Pros |
|
|
| Cons |
|
|
| Use it to |
|
|
| Web app | ||
| iPhone & iPad | ||
| Android | ||
| Windows | ||
| Mac |
Tidio vs Crisp: questions
Is Tidio better than Crisp?
Neither wins for everyone. Our editors rank Tidio slightly higher overall in AI Customer Support, but Crisp can be the better fit: Startups and small businesses wanting affordable customer messaging.
Which is free, Tidio or Crisp?
Both can be used without paying: Tidio is free + paid and Crisp is free + paid. Paid plans add more usage or features.
Can I use Tidio and Crisp together?
Yes. Many people keep both and pick per task, for example answer shipping questions automatically with Tidio, and chat with website visitors with Crisp.