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Freshdesk vs Crisp

Freshdesk: Helpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting. Crisp: Customer messaging platform with live chat, shared inbox, knowledge base and AI answers. Here is how they compare on features, pricing, platforms, pros and cons.

Quick verdict

Freshdesk

Best for: Small and growing support teams that want a full helpdesk at a fair price.

Stands out for: Free plan for small teams; Easy to learn.

Crisp

Best for: Startups and small businesses wanting affordable customer messaging.

Stands out for: Free plan available; Affordable paid plans.

Side-by-side comparison

Comparison of Freshdesk, Crisp
Freshdesk
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Crisp
Visit crisp.chat (opens in a new tab)
What it isHelpdesk software with Freddy AI for automatic answers, reply drafting and ticket sorting.Customer messaging platform with live chat, shared inbox, knowledge base and AI answers.
Pricing
Free + Paid
Free + Paid
Free to useYesYes
CategoryAI Customer SupportAI Customer Support
Editor rank#3 in category#11 in category
Made byFreshworksCrisp
Best forSmall and growing support teams that want a full helpdesk at a fair price.Startups and small businesses wanting affordable customer messaging.
Key features
  • Multichannel ticketing
  • Freddy AI agent and copilot
  • Automations and SLAs
  • Knowledge base
  • Website live chat
  • Shared multichannel inbox
  • AI replies and chatbot
  • Knowledge base
Pros
  • Free plan for small teams
  • Easy to learn
  • Free plan available
  • Affordable paid plans
Cons
  • Best AI features are on higher plans
  • AI features are on paid plans
Use it to
  • Route tickets to the right team automatically
  • Draft replies with AI
  • Build a self-service FAQ
  • Chat with website visitors
  • Answer common questions with AI
  • Publish help articles
Web app
iPhone & iPad
Android
Windows
Mac

Freshdesk vs Crisp: questions

Is Freshdesk better than Crisp?

Neither wins for everyone. Our editors rank Freshdesk slightly higher overall in AI Customer Support, but Crisp can be the better fit: Startups and small businesses wanting affordable customer messaging.

Which is free, Freshdesk or Crisp?

Both can be used without paying: Freshdesk is free + paid and Crisp is free + paid. Paid plans add more usage or features.

Can I use Freshdesk and Crisp together?

Yes. Many people keep both and pick per task, for example route tickets to the right team automatically with Freshdesk, and chat with website visitors with Crisp.

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