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Draft billing or supply complaint letters for your electricity board, with the bill recomputed from meter readings and the right Act sections cited.
An electricity complaint letter is the written grievance a consumer files with a distribution licensee about a wrong bill, a faulty meter, an old arrear or an unreliable supply. This builder recomputes the bill from your own meter readings — units equal current reading minus previous reading, multiplied by the meter's multiplying factor — and sets the difference against the amount demanded. It also applies two hard rules from the Electricity Act, 2003: section 56(2) bars recovery of a sum more than two years after it first became due unless it has been shown continuously as an arrear, and section 56(1) allows disconnection only after fifteen clear days' written notice.
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Recomputes units, energy charge, fixed charge and duties, then names the exact excess demanded.
Ten complaint types, each citing only the sections of the Electricity Act, 2003 that actually apply to it.
The two-year limitation date and the earliest lawful disconnection date are worked out and put in the letter.
Address it to the Assistant or Executive Engineer of your sub-division, give the consumer number and meter number, state the billing month and the amount demanded, then show your own working — previous reading, current reading, units, tariff, fixed and other charges — and the difference. Ask for a joint meter reading, a revised bill and a complaint number, and cite section 42(5) of the Electricity Act, 2003 for the grievance forum.
Section 56(2) of the Electricity Act, 2003 says no sum due from a consumer is recoverable after two years from the date it first became due, unless it has been shown continuously as recoverable as an arrear of charges for electricity supplied, and supply cannot be cut off on that ground. Ask the licensee to produce the bills in which the arrear was shown continuously; if they cannot, the demand is open to challenge.
Not less than fifteen clear days' notice in writing, under section 56(1) of the Electricity Act, 2003. Clear days exclude both the day the notice is given and the day of disconnection, so a notice dated the 20th of a month cannot ordinarily be acted on before the 5th of the next.
Every distribution licensee has to run a consumer grievance redressal forum under section 42(5) of the Electricity Act, 2003. If that forum does not redress your grievance, section 42(6) lets you make a representation to the Ombudsman appointed by your State Electricity Regulatory Commission. Keep the complaint number and dates — the Ombudsman will ask for them.