Android Troubleshooting settings
Reset, restart, and diagnose common issues.
- Factory ResetFactory data reset erases all data on your device and restores its original settings — useful for resolving persistent software issues, or before selling or recycling the device.
- Safe Mode & RecoverySafe mode is a temporary boot state that disables all third-party apps, making it easy to tell whether a downloaded app is causing a crash, freeze, or battery drain. Recovery mode is a separate, more powerful boot menu — accessed with hardware buttons before Android fully loads — used for wiping the cache partition, sideloading an update, or performing a factory reset when the device won't start normally.
- Phone DiagnosticsPhone diagnostics tools — built into some manufacturers' software or provided by your carrier — run guided tests on hardware components like the touchscreen, speakers, cameras, sensors, and buttons to confirm they're working correctly.
- Send FeedbackSend feedback lets you report a problem straight to Google (or an app's own developers) with an automatically attached diagnostic report and, optionally, a screenshot with areas you can highlight or blur out.
- Battery UsageBattery usage breaks down exactly how much charge each app and system component has consumed since the last full charge, making it the go-to screen for diagnosing unexpectedly fast battery drain.
- Network & SIM DiagnosticsProvides tools to check SIM status, run network diagnostics, and reset APN settings to troubleshoot problems like no signal, failed calls, or data connectivity issues.
- App Crash & ANR ReportsShows a log of recent app crashes and 'Application Not Responding' (ANR) events, letting you identify which apps are unstable and access details useful for reporting bugs to developers.
- Reset Wi-Fi, Mobile & BluetoothResets Wi-Fi networks, saved passwords, mobile network/APN settings, and Bluetooth pairings back to factory defaults, without erasing personal files, photos, or installed apps.
- Reset App PreferencesRe-enables previously disabled apps, resets default app choices, clears background data restrictions, and restores notification permissions to default, without uninstalling anything or deleting personal data.
- Capture Bug Report ToolCaptures a comprehensive technical snapshot of the device's current state, including system logs, running processes, and recent errors, useful for sharing with developers or Google support when troubleshooting complex bugs.
Other Android categories
- SystemKeep your device current and configure core system behavior.
- Privacy & SecurityControl which apps can access your camera, microphone, and data.
- Network & InternetWi-Fi, Bluetooth, and network connection settings.
- Display & SoundScreen, audio, and alert preferences.
- Storage & BackupManage space, back up your data, and stay protected against loss.
- Accounts & FamilyAccount sign-in, sync, and family/parental controls.
- AccessibilityAssistive features, input, and language & region settings.
- PersonalizationThemes, wallpaper, lock screen, and layout of your device.
- DevicesMice, keyboards, trackpads, printers, and other connected hardware.
- AppsInstalled apps, optional features, and what runs on startup.
- System InfoDevice details, advanced settings, and activation status.