Android · Troubleshooting
Report a bug directly to Google
Send feedback lets you report a problem straight to Google (or an app's own developers) with an automatically attached diagnostic report and, optionally, a screenshot with areas you can highlight or blur out.
How to open Send Feedback
- Open Settings and search for 'Send feedback', or find it in a specific app's Help/Settings menu.
- Describe the problem in as much detail as possible.
- Attach a screenshot if relevant, blurring out any personal information.
- Tap Send to submit the report.
What you should know
- Accessible from Settings > About phone/System > Send feedback, or from within many individual Google apps.
- Automatically includes device information and relevant logs to help engineers diagnose the issue.
- A built-in screenshot annotation tool lets you circle the problem area or blur out personal information before sending.
- Feedback submitted this way generally isn't answered individually, but feeds into bug-fixing priorities.
Feedback reports are used to identify and prioritize fixes, not as a direct support channel — for account-specific help, use the relevant app's support contact instead.
Why it matters
Detailed, diagnostic-attached feedback is one of the main ways Google identifies real-world bugs that don't show up in internal testing, making it a genuinely useful channel rather than a void.
Best practices
- Describe exactly what you were doing when the problem happened, since the automatic logs alone often aren't enough context.
- Blur out any personal information visible in an attached screenshot before submitting.
- Send feedback as soon as possible after a bug occurs, while the relevant logs are still fresh on the device.
Common problems and fixes
- Feedback was submitted but the issue was never fixed or acknowledged.
- Individual feedback reports aren't usually answered directly; they're aggregated with similar reports, so recurring, detailed submissions are more likely to influence a fix.
- Can't find the Send feedback option for a specific app.
- Many apps place it under their own Settings or Help menu rather than the system-wide one — check that app's own settings screen.
Tips and tricks
- Use the built-in blur tool on the screenshot before sending if the bug involves a screen showing personal messages or account details.
Frequently asked questions
Does this replace contacting customer support?
No, it's meant for reporting bugs to engineering teams, not for account, billing, or personal support issues, which have their own dedicated contact channels.
Is any personal data sent automatically?
Device and diagnostic logs are attached automatically, but you control whether to include a screenshot and can blur sensitive areas before sending.
Related settings
- Phone DiagnosticsPhone diagnostics tools — built into some manufacturers' software or provided by your carrier — run guided tests on hardware components like the touchscreen, speakers, cameras, sensors, and buttons to confirm they're working correctly.
- Developer OptionsDeveloper options is a hidden settings menu, invisible until unlocked, that exposes low-level tools like USB debugging, animation scaling, background process limits, and Bluetooth/Wi-Fi diagnostic logs. It's built for app developers and advanced troubleshooting, not everyday configuration.
- Privacy DashboardThe Privacy Dashboard gives you a timeline of exactly which apps accessed your camera, microphone, and location, and when — so you can spot anything unexpected at a glance.
More Troubleshooting guides for Android
- Factory ResetFactory data reset erases all data on your device and restores its original settings — useful for resolving persistent software issues, or before selling or recycling the device.
- Safe Mode & RecoverySafe mode is a temporary boot state that disables all third-party apps, making it easy to tell whether a downloaded app is causing a crash, freeze, or battery drain. Recovery mode is a separate, more powerful boot menu — accessed with hardware buttons before Android fully loads — used for wiping the cache partition, sideloading an update, or performing a factory reset when the device won't start normally.
- Battery UsageBattery usage breaks down exactly how much charge each app and system component has consumed since the last full charge, making it the go-to screen for diagnosing unexpectedly fast battery drain.
- Network & SIM DiagnosticsProvides tools to check SIM status, run network diagnostics, and reset APN settings to troubleshoot problems like no signal, failed calls, or data connectivity issues.
- App Crash & ANR ReportsShows a log of recent app crashes and 'Application Not Responding' (ANR) events, letting you identify which apps are unstable and access details useful for reporting bugs to developers.
- Reset Wi-Fi, Mobile & BluetoothResets Wi-Fi networks, saved passwords, mobile network/APN settings, and Bluetooth pairings back to factory defaults, without erasing personal files, photos, or installed apps.