Intercom Fin
Paid
Support agent that resolves tickets, priced per resolution.
SupportVisit
Zendesk AI
by Zendesk
AI agents and copilots inside Zendesk.
Paid
What is Zendesk AI?
Zendesk AI works on both sides of the desk: autonomous agents resolve routine tickets, while an agent copilot drafts replies, summarises history, and detects customer intent and sentiment for the humans.
Main use cases
- Automating repetitive ticket types
- Drafting agent replies
- Detecting intent and sentiment
- Routing tickets intelligently
Key features
- Autonomous AI resolution agents
- Agent copilot with suggested replies
- Intent and sentiment detection
- Quality assurance scoring
Pricing
Zendesk AI is a paid tool; there is no ongoing free plan listed. Listed pricing: Add-on from $50/agent/mo.
Prices change often, so check the official site before you buy.
Best for
Established support organisations already on Zendesk.
Tags
- Ticketing
- Copilot
- Routing
- QA
Bundles it's in
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Zendesk AI FAQ
What is Zendesk AI?
Zendesk AI works on both sides of the desk: autonomous agents resolve routine tickets, while an agent copilot drafts replies, summarises history, and detects customer intent and sentiment for the humans.
Is Zendesk AI free?
Zendesk AI is a paid tool; there is no ongoing free plan listed. Listed pricing: Add-on from $50/agent/mo. Prices change often, so check the official site before you buy.
Who is Zendesk AI best for?
Established support organisations already on Zendesk.
What can you use Zendesk AI for?
Common uses: automating repetitive ticket types, drafting agent replies, detecting intent and sentiment and routing tickets intelligently.
What are the best alternatives to Zendesk AI?
Popular alternatives include Intercom Fin, Freshdesk Freddy, Sierra and Ada. See the full shortlist on our AI Customer Support page.
AltFTool is not affiliated with Zendesk AI. This summary was written by our editors from the tool's public information. Browse all AI bundles