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About this tool
Publish grievance officer name, designation and contact details with the statutory acknowledgement and redressal deadlines.
The Grievance Officer Details Block Generator produces the published notice naming your grievance officer, with designation, email, phone, postal address and office hours, plus the response commitments the applicable law imposes. Rule 4(6) of the Consumer Protection (E-Commerce) Rules, 2020 requires an e-commerce entity to display those details and to acknowledge a consumer complaint within 48 hours and redress it within one month. Rule 3(2)(a) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 sets 24 hours and 15 days for intermediaries. Enter when a complaint arrived and it dates both deadlines.
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Shows the acknowledgement and resolution deadline separately for each set of rules you select.
Every commitment in the published block carries the rule number it comes from, so it survives a compliance review.
Copy plain text into a marketplace form, or a semantic HTML fragment straight into your own site.
Acknowledge within 48 hours and redress within one month of receipt. Rule 4(6) of the Consumer Protection (E-Commerce) Rules, 2020 sets both limits, and requires the grievance officer's name, contact details and designation to be displayed on the platform.
Rule 3(2)(a) requires an intermediary's Grievance Officer to acknowledge a complaint within 24 hours and dispose of it within 15 days of receipt. Complaints in the categories listed in Rule 3(2)(b), which include non-consensual intimate imagery and impersonation, must be acted on within 24 hours.
Yes, for intermediaries. Rule 3A of the IT Rules, 2021 lets a complainant appeal to a Grievance Appellate Committee within 30 days of receiving the officer's decision, and the Committee is to deal with the appeal within 30 days. A consumer can also approach the National Consumer Helpline on 1915 or file through the e-Daakhil portal.
No. A Data Protection Officer is appointed under the Digital Personal Data Protection Act, 2023 — section 10(2)(a) requires a Significant Data Fiduciary to appoint one based in India, and section 8(9) requires the business contact information to be published. The roles can be held by the same person, but the statutory functions differ, so name both explicitly.