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About this tool
Build a return and refund policy with windows, condition rules, restocking fees and shipping costs, checked against statutory minimums.
Ecommerce Refund Policy Generator turns your return window, condition requirements, restocking fee and shipping split into a twelve-section return and refund policy you can publish. It checks the numbers you choose against the market you sell into — the EU's 14-day right of withdrawal under Directive 2011/83/EU, the UK Consumer Contracts Regulations 2013, India's Consumer Protection (E-Commerce) Rules 2020, and the FTC's Mail, Internet, or Telephone Order Merchandise Rule in the US — and flags any setting that falls short. Everything is generated in your browser; nothing is sent anywhere.
Open Ecommerce Refund Policy Generator on AltFTool — it loads instantly in your browser.
Provide your input — an image, text, or data.
Let the tool analyze or generate the result.
Review, refine, and reuse the output wherever you need it.
Warns when your window, refund timing or restocking fee conflicts with the market you selected.
Twelve sections from the return window to cancellations, faulty goods and statutory rights.
Your store details never leave the page — the policy is assembled locally and copied to your clipboard.
It depends on the market. In the EU and the UK a consumer has a statutory 14 days from delivery to cancel a distance sale, and the refund is due within 14 days. India's Consumer Protection (E-Commerce) Rules 2020 set no fixed change-of-mind window but bar a seller from refusing a refund on defective, deficient, late or misdescribed goods, and there is no federal return-window requirement in the United States.
In markets with a statutory cancellation right, such as the EU and UK, you cannot charge a restocking fee on a lawful cancellation within the 14-day window. Elsewhere restocking fees are generally permitted if they are disclosed clearly before purchase — 10-20% is a common range — and they should never apply to faulty or incorrect goods.
That is your commercial choice for change-of-mind returns, provided you say so clearly before the customer buys. When an item is faulty, damaged, incorrect or not as described, the seller pays the return cost, and in the EU and UK the refund must also include the standard outbound delivery charge.
Yes, for anything beyond a small store. This tool produces a solid, plain-English starting draft, but consumer law varies by country and product category, and marketplaces impose their own rules on top. Treat the output as informational and have it reviewed before publishing.