Rabbit R1 · Troubleshooting

Fix common Wi-Fi and connection issues

Because the R1 depends on a network connection for voice, vision, and Large Action Model features, most "stuck" or unresponsive behavior traces back to a Wi-Fi or connectivity problem rather than the device itself.

What you should know

  • Start by checking the Wi-Fi status indicator on the device to confirm it's actually connected to a network.
  • Reselect your Wi-Fi network from the setup screen and re-enter the password if the connection looks stale or dropped.
  • If your R1 has an embedded data plan configuration, confirm whether it's active as a fallback when Wi-Fi isn't available.
  • Restart the R1 if requests consistently time out even with a confirmed working network connection.

Why it matters

Since nearly every core R1 feature depends on connectivity, ruling out a network issue first saves time before assuming the device itself is broken.

Best practices

  • Test with another device on the same Wi-Fi network to confirm whether the issue is the R1 or the network itself.
  • Restart the R1 after any Wi-Fi network change, such as a new router or updated password.

Common problems and fixes

R1 shows connected but requests still fail
Check that the connected network actually has internet access, not just a local connection, and restart the device if needed.
Device repeatedly drops and reconnects to Wi-Fi
Move it closer to the router and check for interference from other electronics, then reselect the network if the problem persists.

Tips and tricks

  • Keep the Rabbit Support site bookmarked on your phone so you can check for known outages before assuming the issue is local to your device.

Frequently asked questions

Does a weak connection affect the camera as well as voice?

Yes — both Push-to-Talk voice requests and Rabbit Eye vision requests are processed online, so a weak or dropped connection affects both.