Free consumer tool

Complaint letter writer: get a refund, repair or replacement

Fill in a few details and get a polite, firm letter that states the facts, asks for one clear remedy and sets a deadline. If the seller does not reply, follow the official escalation steps for your country.

A writing aid, not legal advice. Nothing you type is stored.

Your details

Used for the Email button.

Dates, what you tried and who you spoke to help the most.

14 days is common and reasonable.

Sets the law named in the letter and the escalation steps.

Nothing you type is saved or sent anywhere. The letter is built in your browser.

Your letter

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If they don't reply: India

Official routes only. Wait until your deadline passes, then escalate in this order. Keep your letter, receipts and every reply.

  1. National Consumer Helpline (NCH)

    Register a free grievance online or call 1915. NCH forwards it to the company and tracks a reply; many cases settle here.

    consumerhelpline.gov.in (opens in a new tab)

  2. e-Daakhil: file with the Consumer Commission

    If NCH does not resolve it, file a consumer complaint online with the District Commission. Keep your letter, receipts and replies as evidence.

    edaakhil.nic.in (opens in a new tab)

  3. Banks, cards and payment apps: RBI Ombudsman

    For a problem with a bank, card, wallet or UPI payment, complain to the bank first, then to the RBI Integrated Ombudsman if it is not resolved within 30 days.

    cms.rbi.org.in (opens in a new tab)

Not legal advice. This letter and these steps are general consumer information. Time limits and rights vary by country and case; for anything large or complicated, talk to a consumer helpline or a lawyer.

Method

How it works

  1. Fill in the facts

    Who you are, the seller, what you bought, the order number and what went wrong. Facts and dates matter more than strong words.

  2. Ask for one clear remedy

    Pick a refund, replacement or repair and a deadline (14 days is common). The letter states it politely and says what you will do if they do not reply.

  3. Send, keep a copy, escalate

    Copy, download or email the letter. If the deadline passes, the official routes for your country are listed below the letter, in order.

Official guidance:National Consumer Helpline (India)e-Daakhil consumer commission filing (India)FTC ReportFraudConsumer Financial Protection BureauCitizens Advice consumer help (UK)

FAQ

Questions people ask

Is this legal advice?

No. It is a writing aid that produces a clear, polite letter and points to official consumer bodies. It does not assess your case. For a large amount or a complicated dispute, contact your consumer helpline or a lawyer.

Why send a letter at all?

Most consumer helplines and commissions expect you to have given the seller a fair chance to fix the problem first. A dated written complaint with a clear request and deadline is the best evidence that you did.

How long should I give the seller?

Fourteen days is a common, reasonable deadline for a refund, replacement or repair. Use a shorter one only for something urgent, like a missing delivery for an event.

Is my information saved?

No. The letter is built in your browser and nothing is stored or sent. The Email button opens your own email app with the letter filled in.

What if the seller is in another country?

Choose Other and use econsumer.gov, where consumer protection agencies from many countries share complaints about cross-border online purchases. If you paid by card, ask your bank about a chargeback.

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