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About this tool
Find why a Vietnam e-Visa was rejected - photo, scan, data mismatch or record - and what to correct before reapplying.
Vietnamese e-Visa applications are decided on the uploaded file alone, with no interview, so most rejections come from the portrait photo, the passport scan or a mistyped field rather than from anything about the traveller. This explainer maps each rejection cause to the requirement behind it under Law No. 47/2014/QH13 on Entry, Exit, Transit and Residence of Foreigners, and gives a checklist for each - image specifications, exact data matching, the six-month passport rule, the approved checkpoint list, entry dates, and the entry suspensions in Article 21. Select what applies to see what to change before you pay the fee again.
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Explains exactly what the portrait and passport scan must show, which is where most applications actually fail.
USD 25 single entry, USD 50 multiple entry, the six-month passport rule and the Article 21 suspension periods.
Tick off each fix and see whether the file is genuinely different before resubmitting.
Most rejections come down to the uploaded images or a data mismatch: a portrait taken at an angle or wearing glasses, a passport scan with glare or a cut-off corner, a name typed in the wrong field, a middle name omitted, or a single wrong character in the passport number. There is no interview and no chance to correct a file mid-process, so every field has to match the passport's machine-readable zone exactly at the moment you submit.
No. The e-Visa fee - USD 25 for single entry and USD 50 for multiple entry - is charged per application and is not refunded when the application is unsuccessful, and there is no appeal channel. You can apply again once the defect is corrected, or apply through a Vietnamese embassy or consulate where the case needs a person to look at it.
At least six months from the date of entry, with blank pages available for stamps. The e-Visa is also tied to the passport number it was issued against, so renewing a passport after approval invalidates the link - apply with the new passport, or carry both documents if a valid visa sits in the old one.
Article 21 of Law No. 47/2014/QH13 suspends entry for three years from the date of a deportation decision, and for six months where a person was subjected to forced exit. Entry can also be suspended on public health, security or national defence grounds. The period runs from the date on the decision, so keep the document - it is what shows the suspension has ended.