Loading page
About this tool
Write a firm, polite refund request with order facts, the days elapsed, a reply deadline and the escalation route.
The Refund Request Email Builder assembles a written refund request around the four things sellers respond to: the order facts, the number of days since delivery, one specific ask, and a dated deadline with a named escalation route. It counts the days from your delivery date to the date you send the email and compares them with the headline consumer-protection window for India, the UK, the EU or the US. Informational only — it drafts a letter, it does not give legal advice.
Open Refund Request Email Builder on AltFTool — it loads instantly in your browser.
Paste or type the text you're working with.
Choose how it should be transformed or analyzed.
Copy the finished text into your document or post.
The reply-by date is calculated from the day you send, so the request has a hard edge instead of 'as soon as possible'.
Delivery date, days since delivery and the applicable reference window appear in the email, not just in your head.
Each region maps to a real next step — the National Consumer Helpline, an ADR scheme, a European Consumer Centre or your card issuer.
Open with the request in one sentence, list the order number, item, amount and dates as a block, describe the problem factually, state exactly what you want, and give a date by which you expect a written reply. Keep it to one page and avoid restating the story more than once.
It depends where you bought. Online orders in the EU carry a 14-day right of withdrawal from delivery; in the UK, faulty goods carry a 30-day short-term right to reject under the Consumer Rights Act 2015. In India and the US there is no single universal window, so the seller's published return policy governs — though a US credit-card billing error must be disputed with the issuer within 60 days of the statement.
Fourteen days is the customary notice period in a written complaint — long enough to be reasonable, short enough to keep pressure on. Anything under about a week reads as unreasonable if the matter later goes to an ombudsman or a small claims court.
Escalate along the route named in the letter: in India the National Consumer Helpline on 1915 and then the District Consumer Disputes Redressal Commission; in the UK an ADR scheme then the small claims track; in the EU your European Consumer Centre. If you paid by card, a chargeback with your issuer runs in parallel. Speak to a consumer adviser before starting formal proceedings.