What is a decision flowchart?
Most real processes branch. This decision flowchart shows an order being checked against stock: one path ships straight away, the other orders from a supplier and tells the customer, then rejoins the main flow. Swap the labels and you have a template for any process with a yes/no question in the middle.
When to use it
- Mapping a support, approval or fulfilment process that depends on a condition.
- Spotting where work stalls — decisions are usually where queues build up.
- Agreeing on rules with a team before automating them.
How to make a decision flowchart in SketchFlow
- Step 1: Open the template in SketchFlow.
- Step 2: Rewrite the question inside the diamond so it can only be answered yes or no.
- Step 3: Rename the steps on each branch, then edit the arrow labels if your answers are not Yes/No.
- Step 4: Add more decisions with D (diamond) and connect them with A (arrow).
- Step 5: Export as PNG or SVG, or share a link that opens an editable copy.
Tips for a better result
- Phrase decisions as closed questions: 'In stock?' beats 'Check stock'.
- Label every arrow that leaves a diamond so nobody has to guess which path is which.
- Use a dashed arrow for a path that waits or loops back.
Questions about this template
What does the diamond mean in a flowchart?
A diamond is a decision point. It asks one question and has one outgoing arrow per possible answer, usually Yes and No.
Can a decision have more than two branches?
It can, but two is easiest to read. If you have three or more outcomes, consider a decision tree or chain two yes/no diamonds.
How do I add a label to an arrow?
Template arrows come with text labels next to them. Double-click a label to change it, or press T to place a new text label beside any arrow.