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Customer support handled by an autonomous agent, with a human signing rather than writing. Aimed at insurance underwriters, replacing the spreadsheet that currently holds it together.
In short: Insurance Support Agent is an autonomous agent aimed at insurance underwriters, covering customer support. It scores 71/100 on AltF Ideas, carried by moat (95) and held back by monetisation (45). Typical pricing is $1.2k–$24k per customer per year, with a first version reachable in six to twelve months for $44k–$127k.
Insurance teams lose the same forty questions answered by a human every day. Every insurance team solves this the same way: someone stays late. Most operators assume this is simply the cost of doing business.
An autonomous agent that handles customer support end to end and hands a human the exceptions rather than the queue. Revenue is seat saas, which suits a buyer who wants the cost to track the value rather than the seat count.
| Total addressable market | $1.3B |
|---|---|
| Category growth (CAGR) | 14% |
| Annual contract value | $1.2k – $24k |
| Pricing model | Seat SaaS |
| Time to first revenue | 42 days |
| Startup cost to MVP | $44k – $127k |
| Build effort | 6-12 months |
Tool-using agents became reliable enough to close a loop without supervision. Insurance is growing at roughly 13% a year, and this job has not been re-tooled since it was designed around paper.
| Who | The gap |
|---|---|
| The incumbent suite | Sells a platform; this job is one neglected module inside it |
| A spreadsheet | The real incumbent in most of the market, and it is free |
| A generalist AI tool | No domain grounding, so output needs full human review |
The buying cycle is slower than the build, so runway assumptions matter more than code.
An idea you cannot act on is entertainment. Four concrete steps, wired to tools already running on AltFTool.
Score problem urgency, willingness to pay, and reachable audience size before writing any code.
→ AltF IdeaLabAsk how they handle this today and what it costs them. If nobody can quantify the pain, the demand score is optimistic.
→ Survey BuilderCheck availability, DNS, and email authentication in one pass so your first outreach lands in an inbox.
→ AltF DomainOpsStand up intake, the review queue, and billing before you build the clever part.
→ AltF Flow