Privacy Policy

At PawCover Insurance ("PawCover", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information of pet parents who visit our website, apply for pet insurance quotes, or manage active companion policies.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal details and pet medical health records when you interact with our digital insurance services.

We collect information directly from you when you request quotes, submit insurance claims, or communicate with our support specialists:

• Pet Parent Information: Full name, residential address, email address, phone number, and payment information.
• Pet & Veterinary Data: Pet name, species (canine/feline), breed, age, gender, microchip number, medical records, and pre-existing veterinary clinic history.
• Claims Information: Invoices, veterinarian diagnosis reports, itemized treatment receipts, and prescription records.
• Technical & Device Data: IP address, browser type, device identifiers, and website interaction data collected via analytics.

We use the gathered information to deliver seamless pet insurance services, including:

• Calculating and presenting customized insurance premium quotes.
• Underwriting, policy activation, and processing claim reimbursements.
• Facilitating direct communication regarding policy renewals, coverage updates, or claim status.
• Preventing fraudulent claims and ensuring regulatory compliance with insurance standards.

We do not sell your personal data or your pet’s health records to third-party advertisers.

Information is shared strictly with authorized partners necessary for policy fulfillment, including licensed underwriting partners, veterinary clinics for claim verification, and secure payment processors.

We implement 256-bit encryption, strict access controls, and secure socket layer (SSL) protocols to protect all transmitted data.

Your records are retained for as long as your policy remains active and in accordance with state statutory retention requirements for insurance policies.

You have the right to access, correct, or request deletion of your personal information, subject to statutory insurance record-keeping requirements.

For privacy inquiries or data requests, please contact our Privacy Team at privacy@pawcover.com or call 1-800-PAW-COVER.