Data Privacy & Security

PawCover Insurance treats the privacy of our pet parents and their companions with the highest level of confidentiality and care.

We adhere to rigorous data privacy principles aligned with global privacy standards, state insurance department regulations, the California Consumer Privacy Act (CCPA), and applicable consumer protection statutes.

Our data governance framework is built on four core pillars:

• Data Minimization: We only request and retain data strictly necessary to generate accurate quotes and process veterinary claims.
• Zero Data Selling: We never sell, rent, or trade your personal details, email addresses, or veterinary diagnostics to third-party data brokers.
• Bank-Grade Encryption: All sensitive policy records, claim files, and payment details are encrypted in transit and at rest using industry standard AES-256 protocols.
• Transparency: You always have clear visibility into how your policy data is utilized and stored.

Depending on your state or jurisdiction of residence, you enjoy comprehensive privacy rights:

• Right to Access: Request a copy of all personal and pet medical records held in your account.
• Right to Correction: Update inaccurate or incomplete veterinary history or contact information.
• Right to Deletion: Request removal of personal information, subject to mandatory statutory insurance claim audit periods.
• Right to Opt-Out: Opt out of non-essential marketing communications and analytical tracking at any time.

To submit a data access or deletion request, please email our Data Protection Officer at dataprivacy@pawcover.com with the subject line "Data Privacy Request".

We process and verify all legitimate consumer privacy requests within 30 days without charge.