1. Overview & Purpose
At GoldenYears Living (operated in partnership with ALTFTool), we understand that searching for senior living communities and eldercare services involves sensitive personal family decisions and confidential information. This Privacy Policy explains how we collect, store, safeguard, and use your personal data when you browse our website, use our community finder tools, or request personalized care referrals.
2. Information We Collect
We collect information directly from you when you interact with our platform, as well as automatically through secure web technologies:
- Contact Details: Your full name, email address, phone number, and preferred city or ZIP code.
- Senior Care Criteria: Level of care needed (e.g., daily living support, medication assistance, memory care, independent living), monthly budget ranges, and timeline for moving.
- Family Preferences: Special dietary requirements, pet accommodations, proximity preferences, and specific lifestyle interests.
- Technical Data: Browser type, operating system, IP address, and anonymous browsing interactions to optimize website performance.
3. How We Use Your Data
The information we collect is processed for the following legitimate purposes:
- Matching your family with verified, licensed senior living communities.
- Generating customized comparison reports and estimated cost summaries.
- Coordinating guided community walkthroughs and private visit appointments.
- Sending requested eldercare newsletters, guides, and neighborhood updates.
- Maintaining regulatory compliance and improving our web application tools.
4. Third-Party Sharing & Referral Partners
GoldenYears Living is a discovery and matching platform. To provide you with accurate availability, tour bookings, and pricing, we may share relevant search criteria with licensed senior living communities that match your specified parameters, only after receiving your explicit submission.
All partner communities are bound by strict confidentiality agreements and are strictly prohibited from using your contact information for unrelated marketing.
5. Your Rights & Privacy Choices
Depending on your jurisdiction (including CCPA/CPRA for California residents and applicable state data privacy acts), you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or outdated contact information.
- Request permanent deletion of your profile and search inquiries.
- Opt out of receiving newsletters or advisory follow-ups at any time.
6. Data Security & Retention
We enforce 256-bit TLS/SSL encryption for all data in transit and industry-standard encrypted storage protocols for data at rest. Access to personal search inquiries is restricted solely to authorized senior care coordinators. We retain your information only as long as necessary to fulfill your community matching requests.