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Reconcile your ticket's fare heads against what DGCA CAR Series M Part II lets an airline keep, and see the rupee shortfall and refund due date.
This auditor splits an Indian air ticket into its fare heads — basic fare, airline fuel charge, statutory taxes and airport user fees — and shows how much of that an airline is actually permitted to keep when the booking is cancelled, under DGCA Civil Aviation Requirements Section 3, Series 'M', Part II (Rev. 3, dated 24 February 2026, effective 26 March 2026). Two clauses do the work: Para 3(d) requires all statutory taxes and the UDF/ADF/PSF to be refunded on cancellation, non-utilisation or no-show, even on a promo fare where the basic fare is non-refundable; Para 3(i) says that under no circumstances may the airline or its agent levy a cancellation charge more than the basic fare plus fuel surcharge. It is for passengers who have a refund credit note in hand and want to see, line by line, whether the retained amount was permitted, what the shortfall is in rupees, and the date the refund fell due under Para 3(a), 3(b) or 3(c).
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Read the result and use it in your planning or reporting.
Statutory taxes and UDF/ADF/PSF are shown as zero-retention lines, which is what Para 3(d) requires even on a no-show or a non-refundable basic fare.
Any cancellation charge above basic fare plus fuel surcharge is separated out as the excess Para 3(i) forbids, so you see the exact rupee figure.
Seven days for a card, immediately for cash at an airline office, and 14 working days for an agent or portal booking — the three timelines in Para 3(a), 3(b) and 3(c).
Each fare head in the ledger carries the CAR paragraph that decided it, so the figure can be checked against the regulation rather than taken on trust.
No. DGCA CAR Section 3, Series 'M', Part II, Para 3(d) requires airlines to refund all statutory taxes and the User Development Fee, Airport Development Fee and Passenger Service Fee on cancellation, non-utilisation or no-show, and states expressly that this applies to all fare types including promos and special fares and where the basic fare is non-refundable. So on a ticket of Rs 4,200 basic fare, Rs 800 fuel charge, Rs 750 taxes and Rs 1,050 airport fees, at least Rs 1,800 comes back however severe the fare rule.
The basic fare plus the fuel surcharge, and nothing more — Para 3(i) says that under no circumstances shall the airline or its agent levy a cancellation charge more than that, excluding travel-agent charges fully disclosed at the time of booking. On a Rs 4,200 basic fare with a Rs 800 fuel charge the ceiling is Rs 5,000, so a Rs 5,500 charge carries Rs 500 the clause does not permit. Para 3(j) separately bars any additional charge to process the refund.
Seven days from the cancellation to the credit card account under Para 3(a); immediately, by the airline office that sold the ticket, for a cash purchase under Para 3(b); and 14 working days where the ticket was bought through a travel agent or portal under Para 3(c), with the onus on the airline because agents are its appointed representatives. Para 3(f) also makes a credit shell the passenger's choice, not the airline's default.
Yes, if you were not informed as Para 3.3.1 of CAR Section 3, Series 'M', Part IV requires. Para 3.3.2 then adds, on top of the full ticket refund, the lesser of the booked one-way basic fare plus airline fuel charge and Rs 5,000 for a block time up to one hour, Rs 7,500 for more than one and up to two hours, or Rs 10,000 for more than two hours. Para 3.3.4 removes it where the cancellation arose from extraordinary circumstances beyond the airline's control, and Para 3.7.1 requires payment in cash or by bank transfer unless you sign for a voucher.
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