Privacy Policy

1. Overview & Commitment

At ComfortCare at Home, your trust and privacy are paramount. We understand that arranging home care requires sharing sensitive family details. This policy explains what information we gather, why we collect it, how it is secured, and your rights regarding your personal data.

2. Information We Collect

We may collect information you provide directly through our enquiry forms, consultation requests, or direct communications, including:

• Contact Details: Full name, email address, mobile/telephone numbers, and physical location (city/postal code).
• Care Profile & Preferences: Support requirements, care recipient relationship, schedule preferences, and specific routine notes.
• Technical & Usage Information: Browser type, device details, and interaction logs to improve website responsiveness.

3. How We Use Your Information

Your details are used strictly to deliver compassionate, efficient, and tailored care arrangements, specifically to:

• Connect you with qualified care coordinators and match suitable caregiver profiles.
• Schedule consultations and address your family's specific in-home questions.
• Send care notes, newsletters, or service updates if you explicitly opt-in.
• Maintain legal, regulatory, and healthcare compliance standards.

4. Data Sharing & Third Parties

We never sell, rent, or trade your personal information. Information is only shared with verified care coordinators and vetted caregivers strictly necessary to evaluate and arrange support, or when required by applicable law.

5. Data Security & Retention

We employ industry-standard encryption (TLS/SSL), strict access controls, and regular security audits to protect against unauthorized access or disclosure. Personal information is retained only as long as necessary to fulfill care arrangements or legal requirements.

6. Your Privacy Rights

Depending on your jurisdiction, you have the right to:

• Access, review, and request a copy of the personal information we hold about you.
• Request correction or updating of any inaccurate details.
• Request deletion or erasure of your personal data.
• Opt out of marketing communications at any time.