Privacy Policy

At StairLift Solutions (an ALTFTool Senior Care & Mobility Resource), protecting personal privacy and maintaining your trust is fundamental. This policy explains what information we gather when you explore stairlifts, ramps, and grab rails, why we collect it, how it is secured, and your rights regarding your personal data.

We may collect information you provide directly through our consultation forms, newsletter subscriptions, or communication channels, including:

• Contact Details: Full name, email address, telephone number, and residential city or postal code to verify regional installer coverage.
• Mobility & Home Requirements: Staircase type (straight or curved), entrance step configuration, grab rail placement preferences, and project timeline.
• Technical & Log Information: Browser type, operating system, and interaction metrics used strictly to optimize platform accessibility and performance.

Your details are used strictly to provide relevant home accessibility resources and connection services, specifically to:

• Match and connect you directly with independent, vetted, and licensed mobility equipment providers.
• Schedule requested home assessments and clarify technical product specifications.
• Send helpful care notes, accessibility updates, and home guides (only upon explicit opt-in).
• Maintain legal, regulatory, and website security compliance standards.

We enforce a strict Zero-Sale Policy: We never sell, rent, or broker your personal information to third-party data brokers or marketing lists.

Information is shared solely with verified, licensed mobility providers and installation contractors that are strictly necessary to deliver the quotes, assessments, or consultations you have requested.

We employ defense-in-depth security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, and strict role-based access permissions. Personal information is retained only as long as necessary to fulfill referral arrangements or legal recordkeeping requirements.

Depending on your jurisdiction (including CCPA and GDPR regulations), you hold the following rights:

• Right to Access: Request a full copy of the personal information stored in our systems.
• Right to Rectification: Request prompt correction of any inaccurate or outdated information.
• Right to Erasure: Request permanent deletion of your contact records from our database.
• Right to Opt-Out: Unsubscribe from marketing or care newsletters at any time with a single click.