Legal & Compliance

Terms & Conditions

Terms governing mobile veterinary consultations, house calls, emergency triage, and payment policies.

Effective: September 2026•Mobile Veterinary Standard

PLAIN ENGLISH SUMMARY

These terms outline the agreement between pet parents and VetCare+ for mobile veterinary services, home visits, telemedicine consults, cancellation policies, and emergency protocols.

1. Scope of Mobile Veterinary Services

VetCare+ provides scheduled mobile veterinary visits, wellness exams, diagnostic bloodwork, vaccinations, and non-emergency treatments directly at your residence.

Driveway & Parking Requirement: Clients must provide safe, legal parking or driveway access for our 24ft mobile clinic unit.

Pet Restraint: Pets must be secured inside the residence prior to the medical team's arrival to prevent escape or distress.

VetCare+ mobile units are not equipped for critical life-support surgeries requiring full hospital ICU beds.

2. Emergency Triage & Referral

For acute life-threatening trauma (such as severe vehicular impact or uncontrollable hemorrhage), clients should proceed directly to a 24-hour emergency hospital rather than waiting for mobile dispatch.

If our on-site team determines a pet requires intensive surgical intervention, we will stabilize the patient and assist with immediate transport to a partner emergency hospital.

3. Appointments, Rescheduling & Fees

Cancellation Window: Appointments may be canceled or rescheduled up to 24 hours prior to the scheduled arrival window without penalty.

Late Cancellations: Cancellations within 24 hours or failure to provide access upon arrival may incur a call-out dispatch fee.

Payment Terms: Payment for exam fees, diagnostics, and medications is due at the time service is rendered on-site.

4. Veterinary Prescriptions & Refills

In compliance with veterinary practice acts, prescriptions require a valid Veterinarian-Client-Patient Relationship (VCPR), including an in-person physical exam within the preceding 12 months.

Back to VetCare+ Home Read: Cookie Policy

Legal & Compliance

Terms & Conditions

Terms governing mobile veterinary consultations, house calls, emergency triage, and payment policies.

Effective: September 2026•Mobile Veterinary Standard

PLAIN ENGLISH SUMMARY

These terms outline the agreement between pet parents and VetCare+ for mobile veterinary services, home visits, telemedicine consults, cancellation policies, and emergency protocols.

1. Scope of Mobile Veterinary Services

VetCare+ provides scheduled mobile veterinary visits, wellness exams, diagnostic bloodwork, vaccinations, and non-emergency treatments directly at your residence.

Driveway & Parking Requirement: Clients must provide safe, legal parking or driveway access for our 24ft mobile clinic unit.

Pet Restraint: Pets must be secured inside the residence prior to the medical team's arrival to prevent escape or distress.

VetCare+ mobile units are not equipped for critical life-support surgeries requiring full hospital ICU beds.

2. Emergency Triage & Referral

If our on-site team determines a pet requires intensive surgical intervention, we will stabilize the patient and assist with immediate transport to a partner emergency hospital.

3. Appointments, Rescheduling & Fees

Cancellation Window: Appointments may be canceled or rescheduled up to 24 hours prior to the scheduled arrival window without penalty.

Late Cancellations: Cancellations within 24 hours or failure to provide access upon arrival may incur a call-out dispatch fee.

Payment Terms: Payment for exam fees, diagnostics, and medications is due at the time service is rendered on-site.

4. Veterinary Prescriptions & Refills

In compliance with veterinary practice acts, prescriptions require a valid Veterinarian-Client-Patient Relationship (VCPR), including an in-person physical exam within the preceding 12 months.

Back to VetCare+ Home Read: Cookie Policy

Terms & Conditions

1. Scope of Mobile Veterinary Services

2. Emergency Triage & Referral

3. Appointments, Rescheduling & Fees

4. Veterinary Prescriptions & Refills

Subscribe to VetCare+ Health Digest

Terms & Conditions

1. Scope of Mobile Veterinary Services

2. Emergency Triage & Referral

3. Appointments, Rescheduling & Fees

4. Veterinary Prescriptions & Refills

Subscribe to VetCare+ Health Digest