After the fire, what now? Connect with certified crews who restore, 24/7.
PhoenixLine is an independent information and referral service. We don’t clean soot, remove odor or rebuild ourselves — we connect you with independent, certified fire and smoke restoration companies that respond around the clock and document everything for your insurance claim. You compare, and you decide who to hire.
A free, no-obligation damage assessment — 24/7 emergency response
Independent, certified fire & soot restoration pros — we connect you, we never do the work ourselves
One field on this page: your email. We help with the insurance claim too
PhoenixLine is an independent referral service, not a restoration company. We do not perform restoration or file insurance claims. Response times, pricing and outcomes vary by company, location and demand; nothing here is guaranteed.
Back to pre-loss condition
Certified, 24/7, insurance-friendly
24/7 emergency response Certified restoration pros We connect · we don't restore Insurance-claim friendly Email only · no sensitive data
Start here
One email connects you to a certified crew — fast
No long forms, no waiting on hold. You give us an email address; we help connect you with an independent, certified fire-restoration company for a free assessment and 24/7 response.
24/7 response
Certified
Claim-friendly
Email only
No guarantees
24/7Emergency response — fire damage needs securing and cleanup fast
FreeNo-cost damage assessment from a certified fire-restoration company
50 statesIndependent, certified fire & smoke restoration pros across the U.S.
You decideNo obligation — you choose which company to hire, always
PhoenixLine is an independent information and referral service, not a restoration company. Figures describe the service, not any promised result; availability of certified companies varies by location, damage type and demand.
How it works
Four steps from ashes to restored
Here is exactly what happens after you enter your email — no surprises, no pressure, and no one committing you to anything without your say-so.
Every room restored
Restored
Cleaned, deodorized & rebuilt
01Step one
Tell us what happened
Share one email address and, when you're ready, a few basics — what burned, how much of the property is affected, and whether it's secured. That's the whole ask on this page. Nothing sensitive.
02Step two
We connect you fast — 24/7
We help connect you with an independent, certified fire-restoration company that serves your area and can respond quickly to secure the property. PhoenixLine doesn't clean or rebuild anything itself — we make the introduction.
03Step three
Get an assessment and scope
The company assesses the damage, documents it for your claim, and gives you a scope covering cleanup through rebuild. Pricing, timelines and scope vary by company, damage and market.
04Step four
You choose and they restore
Pick the company that fits and hire them directly, on terms you agree to in writing. Any contract, claim coordination and payment is arranged between you and the independent company.
PhoenixLine is an independent information and referral service. We do not clean, deodorize or rebuild ourselves — we help connect you with independent, certified companies. Any company you choose is independently responsible for the work it provides. Response times, pricing and outcomes vary, and nothing is guaranteed.
What we help with
Every part of fire recovery, one starting point
From securing the property to the final rebuild, we aim to connect you with certified companies that handle it. Descriptions below are general information — scope and pricing come from the company you choose.
Emergency board-up & securing
Protect the property
Immediate board-up, tarping and securing so weather, animals and intruders can't cause more damage while you plan next steps.
Availability varies by area.
Smoke & soot removal
Surfaces & air
Removal of smoke film and soot from walls, ceilings, contents and HVAC, using the right method for each surface and residue type.
Methods vary by soot type.
Odor removal
Deodorizing
Thermal fogging, hydroxyl or ozone treatment and sealing that removes smoke odor at the source instead of masking it.
Approach varies by damage.
Soot & residue cleaning
Content by content
Careful cleaning and restoration of salvageable belongings, documents and surfaces — and honest guidance on what's beyond saving.
Restorable items vary.
Structural cleaning
Framing & drywall
Cleaning and, where needed, removal of charred or contaminated framing, drywall and insulation before rebuild begins.
Scope varies by structure.
Water & extinguisher cleanup
Secondary damage
Extraction and drying of water from firefighting, plus cleanup of dry-chemical extinguisher residue that can corrode surfaces.
Drying time varies.
Reconstruction & rebuild
Back to pre-loss
Full rebuild of damaged areas — from drywall and paint to flooring and finishes — coordinated with the restoration.
Rebuild scope varies.
Contents pack-out
Off-site restore
Inventory, pack-out and off-site cleaning and storage of belongings while the property is restored.
Availability varies by company.
Insurance documentation
Photos & inventory
Detailed photos, inventories and scope documentation that support your fire-loss insurance claim.
Coverage decisions are your insurer's.
The services above are general information only. PhoenixLine does not clean, deodorize, rebuild or restore anything itself — we connect you with independent, certified restoration companies. Pricing, timelines and outcomes vary by company, damage and market, and no specific result is guaranteed. Ask any company for a written scope before you commit.
Don’t wait
Signs you need a pro right now
Fire damage doesn’t stop when the flames do — soot, odor and water keep causing harm. These are the moments to get a certified crew out.
The property isn't secured yet
After the fire department leaves, open walls and windows invite weather and intruders — securing it fast prevents a second round of damage.
Smoke odor is everywhere
Smoke gets into everything and doesn't leave on its own; professional deodorizing removes it at the source instead of masking it.
Structural or content damage is heavy
Charred framing, soot-coated contents and water from firefighting are beyond a household cleanup — they need certified restoration.
You need to file an insurance claim
A documented inventory and scope from the start makes a fire-loss claim go far more smoothly — certified pros do this every day.
Whoever you consider, do a little homework first: confirm certification and insurance, and ask how they handle odor and document for claims. You can also look up a company at the Better Business Bureau (BBB.org).
Why PhoenixLine
We connect you. We don’t do the restoration ourselves.
That is the whole model, and we say it plainly. PhoenixLine is an independent information and referral service — the certified company you choose does the actual cleanup, deodorizing and rebuild, on terms you agree to directly with them.
We connect — we don't do the restoration
PhoenixLine is an independent information and referral service. Cleanup, deodorizing and rebuild are handled by the certified company you choose, never by us.
Certified, independent companies
We help connect you with independent restoration companies that hold industry certification. Each is separately responsible for the work it provides to you.
Insurance-claim friendly
Certified companies document a fire loss the way insurers expect, which can make your claim smoother. We don't file or decide claims — your insurer does.
Honest about pricing — no guarantees
Pricing, timelines and outcomes vary by company, damage and market. We don't promise a price, a timeline or a specific result — you compare and decide.
Composite stories
What a certified fire recovery can feel like
Honest, non-hype accounts of what the referral experience can be like.
A kitchen fire left soot through the whole first floor. I emailed PhoenixLine and a certified crew secured the house that night, then walked me through the smoke removal and the claim. It felt handled instead of overwhelming.
MMarcus T. Toledo, Ohio
What I appreciated was the honesty about what could be saved. They cleaned and restored more of our belongings than I expected, and documented everything for the adjuster.
PPriya D. Chandler, Arizona
The smoke smell was in everything and I thought it would never leave. The company they connected me with deodorized properly and it actually worked — the house smells like our house again.
BBernard K. Greenville, South Carolina
Composite, illustrative examples, not statements from identified clients; individual results vary. Nothing here predicts or promises a result. Response times, pricing and outcomes vary by company, damage and market.
Hire smart
What to check before you hire anyone
A few minutes of homework protects your property and your claim. These are genuinely useful habits — and a free public resource — that apply no matter who you choose.
How to choose a fire-restoration company
Whether you work with someone we connect you to or find on your own, run through this short checklist first:
Confirm certification & insurance. Industry certification signals they follow proper cleaning and odor standards; insurance protects you.
Ask how they document for claims. A detailed inventory and scope make your fire-loss claim far smoother.
Get the scope in writing. Understand cleanup, odor removal and rebuild — and be wary of anyone pressuring you to sign on the spot.
Check references & the BBB. A quick look at reviews and track record at the Better Business Bureau (BBB.org) is worth the minute.
Straight answers
Questions worth asking first
No. PhoenixLine is an independent information and referral service. We do not clean soot, remove odor, rebuild or perform any restoration ourselves — we help connect you with independent, certified fire and smoke restoration companies. Any company you choose is independently responsible for the work it provides to you.
Don’t wait
Your property, restored.
One email connects you with an independent, certified fire-restoration company for a free, fast assessment. If the property still needs securing, call now.
24/7 emergency response — we connect, we don’t do the work ourselves
Documentation help for your insurance claim
Email only — never payment details or policy numbers
